National Reference Laboratory provides complete onsite laboratory management solutions, ideal for facilities where laboratory management is not a core service and they are looking to subcontract laboratory management in order to increase efficiencies and cost savings.
The Laboratory provides customized services according to the needs of the client, under any model across the entire spectrum of laboratory business models, from typical laboratory outsourcing to full laboratory management. This includes hybrid models where technicians are employed by the client with physician services provided by National Reference Laboratory (on a full or part-time basis), through to a complete management service where the client completely outsources all staffing and operations to National Reference Laboratory.
The services that NRL can provide to the client include but are not limited to:
National Reference Laboratory manages several external laboratories with a proven track record in laboratory management competences. Specifically, in addition to the two fully owned laboratories, National Reference Laboratory fully manages the laboratories of Healthpoint Hospital in Zayed Sport City, Abu Dhabi as well as the laboratories of Imperial College London Diabetes Centre in Abu Dhabi and Al Ain. In partnership with Cleveland Clinic Abu Dhabi, National Reference Laboratory manages the technical component of the joint Anatomic Pathology Laboratory and is responsible for all of Cleveland Clinic Abu Dhabi’s laboratory referral testing..
Building on the current laboratory management model, National Reference Laboratory continues to grow the network of managed facilities with plans to become the largest network of CAP-accredited laboratories in the region.
National Reference Laboratory has implemented numerous advanced system solutions in order to scale and seamlessly add laboratories to its network of managed laboratories. Through these systems, National Reference Laboratory also provides diverse services to clients, driving continuous process improvements, increasing quality, ensuring consistency and increasing laboratory efficiencies to provide high quality results with shorter turn-around times and support.
National Reference Laboratory is the first standalone laboratory in the region to apply the advanced Cerner Laboratory Information System as the backbone of its automation and expansion capabilities. All instruments and quality monitors are interfaced with the Laboratory Information System (LIS), allowing the immediate identification of issues prior to reporting patient results.
National Reference Laboratory connectivity solutions include the implementation of Cerner Webconnect, providing clients with an online solution for tests ordering and results reporting. Through the full integration with Electronic Medical Records (EMR) and LIS through a HL7 interface, the Laboratory ensures real-time results reporting, increasing all internal efficiencies of send-out tests management with the final goal of providing better patients care.
The Laboratory has unified instrumentation (including unified reference ranges and training standards) at all its fully automated owned and managed labs. All labs are linked to National Reference Laboratory with an advanced LIS that enables a unified patient record across the National Reference Laboratory network of laboratories.
As documentation management is a large part of Laboratory Quality Management, National Reference Laboratory uses a dedicated centralized document management system (QPulse) as a crucial tool to support the expansion of the Laboratory and its capability to manage multiple laboratories.
In addition to our team of dedicated Technical Support Representatives and in-house Call Center, NRL has implemented an automated ticketing system to manage client inquiries and to ensure timely responses to clients’ requests.