Quality Management and Accreditation

The Quality Management System (QMS) of National Reference Laboratory is designed to provide the basis of quality processes, guidelines and laboratory workflows to ensure the delivery of quality testing services, accurate patient results, patient care, client satisfaction, and clinical outcomes.

The system has been defined according to, and incorporates principles from, the CLSI guideline, ISO 15189:2012 and the College of American Pathologists (CAP) accreditation standards. The system also ensures ongoing compliance with local licensing bodies, HAAD, DHA and MOH.

The leadership of National Reference Laboratory is committed to continuous process improvement to maintain an effective overall total quality management system. Ensuring quality through process development and monitoring is integral to National Reference Laboratory’s ethos and day-to-day operations. National Reference Laboratory has established best practice procedures, quality indicators and measures in every phase of the workflow; pre-analytical, analytical and post-analytical. 

National Reference Laboratory’s Quality Assurance Team oversees regulatory guidance, staff education, QMS compliance and evaluation of QA developments for the following National Reference Laboratory owned, managed and partnership laboratories:
 

  • National Reference Laboratory Abu Dhabi in the Industrial City of Abu Dhabi (ICAD)
  • National Reference Laboratory Dubai in Dubai Science Park
  • Healthpoint Hospital Laboratory in Abu Dhabi
  • Imperial College London Diabetes Centre in Abu Dhabi
  • Imperial College London Diabetes Centre in Al Ain
  • Imperial College London Diabetes Centre in Zayed Sports City, Abu Dhabi
  • Cleveland Clinic Abu Dhabi (CCAD) - Technical Component of the Anatomic Pathology Laboratory, jointly managed with CCAD
  • Etihad Ariways Medical Centre in Abu Dhabi
  • Valiant Clinic (Dubai), a premium outpatient clinic managed and operated by Houston Methodist Global Health Care Services and brought to Dubai by Meraas.

 

Quality Accreditations

The accreditation process is a key component of National Reference Laboratory’s quality assurance. It supports an objective assessment of laboratory process to improve patient outcomes through technical requirements and industry-defined quality standards. National Reference Laboratory’s employees actively participate in CAP’s accreditation process by serving as inspectors and conducting quality-related seminars. This level of involvement provides up-to-date industry knowledge that serves to enhance patient safety in every National Reference Laboratory’s facility.

With six College of American Pathologists (CAP) labrotories, NRL is currenlty the largest CAP accredited referral network in the Middle East:

NRL has also attained ISO 15189 accreditations for six of the laboratories and has JCI accreditations for the hospital-based laboratories. 

NRL has attained the following accreditations: 

Laboratory

CAP

ISO 15189

JCIA

NRL Industrial City of Abu Dhabi (Headquarters)

Accredited

Accredited

Not applicable

NRL Dubai                

Accredited  Accredited

Not applicable

Imperial College London Diabetes Center (Abu Dhabi)

Accredited

Accredited 

Accredited 

Imperial College London Diabetes Center (Al Ain)

Accredited

Accredited

Accredited

Healthpoint Hospital

Accredited

Accredited

Accredited

NRL Joint Anatomic Pathology Laboratory at Cleveland Clinic Abu Dhabi

Accredited

Accredited

Accredited